Private Line

2003 is going to be an exciting year for the employees, existing, and new customers of EXTEL Communications. We have moved to a new building 3 times the size of our previous location. We have expanded our warehouse and inventory. We have reorganized and strengthened our three operational divisions. We have added technicians and sales representatives. We have increased the size of our motor vehicle fleet. And we are branding a new theme "The EXTEL Advantage".

All this has been done with one thought in mind - To provide our valued customers, new or old, with superior products and customer service.

In 2003, after every new system sale and every customer service transaction, we are going to ask our customers. Have you ever recommended EXTEL? Would you recommend EXTEL in the future? We will be delighted when we receive a positive response. However, when we don't receive that positive response, we will take the appropriate measures to satisfy and retain that valued customer.

VERIZON Top Agent

At a recent VERIZON Agent conference held in Baltimore, EXTEL received honors in numerous categories. Selected as top achiever in the Community Service, Most Significant Sale and Best Application categories, EXTEL's Agent organization garnered the most awards of any agent. As an Agent for VERIZON, EXTEL provides network services such as T1, Centrex Frame relay and ISDN to the business segment. Using sophisticated network design, EXTEL provides cost effective solutions allowing businesses the flexibility to adapt to the Information Technology explosion.

EXTEL Awarded New Jersey State Contract

Effective February 1, 2000, EXTEL was chosen as the exclusive provider of Toshiba and Tone Commander telecommunications systems, EXTEL can now provide, to any government or education entity, digital key systems, PBX, Voice processing, Automatic Call

Distributors, IVR, Wireless, ISDN terminals. On site technicians as well as cabling and maintenance services can also be procured under this contract.

Tech Talk

Spring is here and it is time to change the time on your Toshiba Phone System.

For our DK customers: from the main telephone press your intercom button, dial #652, enter the time in military format six digits. (ie.091500=9:15am, or 141500=2:15pm) then press the REDIAL button.

For our CTX customers: from any phone press your intercom button, dial #652, enter the time in military format six digits. (ie.091500=9:15am, or 141500=2:15pm) then press the # key.